Warranty Policy
Last updated: 15 December 2025
This Warranty Policy explains your rights in relation to product defects and conformity, in accordance with applicable EU and Croatian consumer protection laws.
Nothing in this Warranty Policy limits or excludes mandatory consumer rights provided by law.
1. Legal Warranty (Statutory Rights)
Under EU law and the Croatian Consumer Protection Act and Civil Obligations Act, consumers are entitled to a legal warranty (conformity guarantee) for goods purchased through this website.
The seller is responsible for any lack of conformity that exists at the time the goods are delivered and that becomes apparent within the legally prescribed period.
2. What Is Covered
A product is considered non-conforming if it:
- does not match the description or specifications
- is not fit for its normal intended use
- does not have the quality or performance reasonably expected
- shows manufacturing or material defects
3. What Is Not Covered
The legal warranty does not cover defects resulting from:
- normal wear and tear
- improper use, handling, or storage
- unauthorized modifications or repairs
- damage caused by accidents, misuse, or external factors
4. Your Rights in Case of Non-Conformity
If a product is found to be non-conforming, you may be entitled to:
- repair of the product
- replacement of the product
- price reduction
- termination of the contract and refund
The appropriate remedy depends on the nature of the defect and legal conditions.
5. How to Submit a Warranty Claim
To submit a warranty claim, please contact us in writing and include:
- your order number
- a description of the issue
- photos or other evidence of the defect (if applicable)
Contact email: info@bombusmart.com
Warranty claims are handled in accordance with Croatian law. We will respond within a reasonable timeframe.
6. Costs and Returns
If a warranty claim is accepted:
- necessary return or shipping costs may be covered in accordance with applicable law
- further instructions will be provided after reviewing the claim
7. Written Communication Only
To ensure accurate and clear handling of warranty claims, customer support is provided exclusively via written communication.
Support is available in English and Croatian.
8. Contact Information
Bombusmart
Registered in the Republic of Croatia
OIB: 58929171314
Registered address and additional business information are available in our Terms & Conditions.
Warranty – Frequently Asked Questions (FAQ)
Yes. All products are covered by the statutory legal warranty in accordance with applicable EU and Croatian consumer protection laws. This warranty applies automatically and does not require any additional registration.
The legal warranty covers lack of conformity that existed at the time of delivery, such as manufacturing defects, material defects, or products that do not match their description or intended use.
The duration and conditions of the legal warranty are defined by applicable law. Your statutory consumer rights apply regardless of any additional information provided on this website.
Please contact us in writing and provide:
- your order number
- a description of the issue
- photos or other evidence, if available
We will review your request and advise you on the next steps.
If a warranty claim is accepted, return or shipping costs are handled in accordance with applicable law. Details will be provided after reviewing the claim.
No. We do not offer a separate commercial or extended warranty. All products are covered by the mandatory legal warranty provided by law.
All warranty-related inquiries are handled exclusively via written communication.
📧 Email: info@bombusmart.com
Support is available in English and Croatian.
