Returns, Exchanges & Warranty
Returns, Exchanges & Warranty Registration
Need to return a product, request an exchange, or report a defect? You’re in the right place.
Complete the form below to register your request. Our team will review your submission and respond within24–48 business hours with further instructions.
Important: Please do not return any products until you receive confirmation and return instructions from us via email.
Right of Withdrawal (14 Days)
– You may return products within 14 days of receipt without providing a reason
– Products must be unused, in original packaging, and in resalable condition
– Exceptions apply to custom-made, personalized, or hygiene-sensitive products
Exchanges
– Available for wrong size, color, or if you changed your mind
– Subject to product availability
Warranty Claims
– Defective products are covered under our warranty policy
– Warranty period varies by product (typically 2 years for goods in Croatia/EU)
For complete details, please review our Returns & Right of Withdrawal and Warranty Policy.
Submit a Return or Warranty Request
What Happens After You Submit?
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We Review (24-48h)
You Receive Instructions
You Send the Product
We Process Your Request
We review your request and confirm your order details.
You’ll receive an email with approval and instructions.
Send the product back using the provided method.
After inspection, we issue your refund or send a replacement.
All communication is via email. Please monitor your inbox for updates.
